GTC

Imprint: Provider (Seller, Business) Details

Company Name: Radnai Andrea Rita

Registered Office: 2836 Baj Haláp utca 4.

Mailing address, complaint handling: 2836 Baj Haláp utca 4.

Phone Number: +36 30 010 30 67

Registering Authority: NAV (National Tax and Customs Administration)

Registration Number:

Tax ID: 56277320-2-28

Representative: Radnai Rita

Hosting Provider Details

Name: Notwithstanding the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, a consumer also means a civil organization, an ecclesiastical legal person, a condominium, or a housing cooperative acting for purposes outside its independent occupation and economic activity, which purchases, orders, receives, uses, or avails itself of goods, or is the addressee of commercial communications or offers related to goods. For the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC (hereinafter: Regulation (EU) 2018/302), a consumer also includes a business considered a customer under Regulation (EU) 2018/302.

Consumer Contract: a contract where one of the parties is considered a consumer.

Functionality: the ability of digital goods, digital content, or digital services to perform their intended functions.

Manufacturer: the producer of the Goods, in the case of imported Goods, the importer bringing the Goods into the territory of the European Union, and any person who represents themselves as the manufacturer by affixing their name, trademark, or other distinguishing mark to the Goods.

Interoperability: the ability of digital goods, digital content, or digital services to work with hardware and software that is different from that with which goods, digital content, or digital services of the same type are typically used.

Compatibility: the ability of digital goods, digital content, or digital services to work with hardware or software, without the need for conversion, with which goods, digital content, or digital services of the same type are typically used.

Website: the present website used for concluding the contract.

Contract: a sales contract concluded between the Seller and the Buyer using the Website and electronic correspondence.

Durable medium: any instrument which enables the consumer or the business to store information addressed personally to them in a way accessible for future reference for a period adequate for the purposes of the information and which allows the unchanged reproduction of the information stored.

Means of distance communication: an instrument which, without the simultaneous physical presence of the parties, may be used for the conclusion of a contract. Such instruments include in particular unaddressed or addressed printed matter, standard letters, advertisements published in the press with an order form, catalogues, telephone, telefax and internet access devices.

Distance Contract: a consumer contract concluded within the framework of an organised distance sales or service-provision scheme without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.

Business: a person acting within the scope of their profession, independent occupation, or business activity.

Buyer/You: the person who concludes a contract by making a purchase offer through the Website.

Warranty: In the case of contracts concluded between a consumer and a business (hereinafter: consumer contract) according to the Civil Code,

a warranty undertaken for the performance of the contract, which the business voluntarily undertakes beyond or in the absence of its statutory obligation for the proper performance of the contract, and
a mandatory warranty based on law.

Purchase Price: the consideration payable for the Goods and for the provision of digital content.

Applicable Legislation

The Contract is governed by Hungarian law and is subject in particular to the following legal provisions:

Act CLV of 1997 on Consumer Protection
Act CVIII of 2001 on certain issues of electronic commerce services and information society services
Act V of 2013 on the Civil Code
Government Decree 151/2003. (IX.22.) on mandatory warranty for durable consumer goods
Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
NGM Decree 19/2014. (IV.29.) on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
Act LXXVI of 1999 on Copyright
Act CXII of 2011 on the right to informational self-determination and freedom of information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Government Decree 373/2021. (VI. 30.) on the detailed rules of contracts between consumers and businesses for the sale of goods and the provision of digital content and digital services

Scope and Acceptance of the GTC

The content of the contract concluded between us – in addition to the provisions of the applicable mandatory legislation – is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations of both you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment terms, the liability rules, and the conditions for exercising the right of withdrawal.

Technical information necessary for using the Website that is not contained in these GTC is provided by other information available on the Website.

You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order.

Language of the Contract, Form of the Contract

The language of the contracts falling under the scope of these GTC is Hungarian.

The contracts falling under the scope of these GTC are not considered written contracts and are not filed by the Seller.

Prices

Prices are in Hungarian Forints (HUF). The Seller is exempt from VAT for sales purposes, so the prices do not include VAT. Prices are indicative. The possibility that the Seller may change prices for business policy reasons cannot be excluded. Price changes do not affect already concluded contracts. If the Seller has displayed an incorrect price, in the case of already concluded contracts, the Seller will proceed according to the "Procedure for Incorrect Price" section of the GTC.

Procedure for Incorrect Price

An obviously incorrectly displayed price is considered to be:

a price of 0 Ft,
a discounted price that incorrectly displays the discount (e.g., an item priced at 1000 Ft offered for 500 Ft with a 20% discount displayed).

In case of an incorrect price display, the Seller will offer the possibility to purchase the Goods at their real price, based on which information the Buyer can decide whether to order the Goods at the real price or cancel the order without any adverse legal consequences.

Complaint Handling and Enforcement Options

The consumer may submit warranty claims related to the Goods or complaints related to the Seller's conduct, activity, or omission using the following contact details and methods:

In writing via the following website: http://macskamamor.hu
In writing via the following email address:
In writing by post:

Verbally in person via the following phone number: +36704262215

The consumer may communicate their complaint to the business verbally or in writing, regarding the business's conduct, activity, or omission directly related to the distribution or sale of goods to consumers, or the conduct, activity, or omission of a person acting on behalf of or for the benefit of the business.

The business is obliged to investigate verbal complaints immediately and rectify them if necessary. If the consumer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the business must immediately draw up a record of the complaint and its position on it, and hand over a copy of it to the consumer in the case of a verbally communicated complaint in person. In the case of a verbal complaint communicated by telephone or other electronic communication service, the consumer must receive it within 30 days at the latest - in accordance with the provisions regarding the response to written complaints - simultaneously with the substantive response. Otherwise, the business must proceed as follows with regard to written complaints.

The business, unless otherwise provided for by directly applicable legal acts of the European Union, is obliged to respond to a written complaint in writing in a substantively justifiable manner within thirty days of its receipt and to arrange for its communication. If the complaint is rejected, the business must inform the consumer in writing about which authority or conciliation body the consumer may initiate proceedings with, depending on the nature of their complaint. The information must also include the seat, telephone and internet contact details, and mailing address of the competent authority or the conciliation body according to the consumer's place of residence or stay. The information must also cover whether the business has made a general declaration of submission concerning a decision by the Conciliation Body.

If any consumer dispute between the Seller and the consumer is not settled during negotiations, the following legal enforcement options are available to the consumer:

Consumer Protection Procedure

Complaints can be lodged with consumer protection authorities. If the consumer notices a violation of their consumer rights, they are entitled to turn to the consumer protection authority competent according to their place of residence. After evaluating the complaint, the authority decides on conducting a consumer protection procedure. The consumer protection first instance official tasks are carried out by the metropolitan and county government offices competent according to the consumer's place of residence; their list can be found here: http://www.kormanyhivatalok.hu/

Court Proceedings

The client is entitled to assert their claim arising from the consumer dispute before a court in civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Body Procedure

If your consumer complaint is rejected, you are entitled to turn to the Conciliation Body competent according to your place of residence, habitual residence, or the one you designated in your application. A prerequisite for initiating the conciliation body procedure is that the consumer directly attempts to settle the dispute with the involved business.

Unless the consumer requests a personal hearing, the conciliation body holds the hearing online, using an electronic device that provides simultaneous audio and video transmission, without physical presence (hereinafter: online hearing).

The business is obliged to cooperate in the conciliation body procedure; within this framework, we are obliged to send our written response to the conciliation body within the deadline specified by the conciliation body. Except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the business must ensure the participation of a person authorized to create an agreement at the hearing. The representative of the business authorized to create an agreement must participate online in the online hearing. If the consumer requests a personal hearing, the representative of the business authorized to create an agreement must participate at least online in the hearing.

More information about Conciliation Bodies can be found here: https://www.bekeltetes.hu

Contact details of the regionally competent Conciliation Bodies:

Budapest Conciliation Body

Seat: Budapest

Area of competence: Budapest

Contact:

Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.

Mailing address: 1253 Budapest, Pf.:10.

Phone number: 06-1-488-2131

E-mail: bekelteto.testulet@bkik.hu

Website: bekeltet.bkik.hu

Baranya County Conciliation Body

Seat: Pécs

Area of competence: Baranya County, Somogy County, Tolna County

Contact:

Address: 7625 Pécs, Majorossy I. u. 36.

Phone number: 06-72-507-154

E-mail: info@baranyabekeltetes.hu

Website: baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Body

Seat: Miskolc

Area of competence: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County

Contact:

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number: 06-46-501-090

E-mail: bekeltetes@bokik.hu

Website: bekeltetes.borsodmegye.hu

Csongrád-Csanád County Conciliation Body

Seat: Szeged

Area of competence: Békés County, Bács-Kiskun County, Csongrád-Csanád County

Contact:

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: 06-62-554-250/118

E-mail: bekelteto.testulet@cskik.hu

Website: bekeltetes-csongrad.hu

Fejér County Conciliation Body

Seat: Székesfehérvár

Area of competence: Fejér County, Komárom-Esztergom County, Veszprém County

Contact:

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone number:06-22-510-310

E-mail: bekeltetes@fmkik.hu

Website: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Body

Seat: Győr

Area of competence: Győr-Moson-Sopron County, Vas County, Zala County

Contact:

Address: 9021 Győr, Szent István út 10/a.

Phone number: 06-96-520-217

E-mail: bekeltetotestulet@gymskik.hu

Website: bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Body

Seat: Debrecen

Area of competence: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County

Contact:

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone number: 06-52-500-710

E-mail: bekelteto@hbkik.hu

Website: hbmbekeltetes.hu

Pest County Conciliation Board

Headquarters: Budapest

Jurisdiction: Pest County

Contact:

Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.

Phone number: 06-1-792-7881

E-mail: pmbekelteto@pmkik.hu

Website: panaszrendezes.hu

Conciliation Board procedure for non-consumers

Under the consumer protection law, a consumer in the context of a Conciliation Board procedure is defined as a civil organisation, ecclesiastical legal entity, condominium, or housing cooperative, as per a separate law, acting for purposes outside its independent occupation and economic activity, which buys, orders, receives, uses, or takes advantage of goods, or is the addressee of commercial communications or offers related to goods.

The Conciliation Board is entitled to verify and examine the existence of consumer status. The rules governing the Conciliation Board apply to the procedure.

Online dispute resolution platform

The European Commission has created a website where consumers can register, thus enabling them to resolve disputes related to online purchases by filling out an application, avoiding court proceedings. This allows consumers to enforce their rights without, for example, distance hindering them.

If you wish to file a complaint regarding a Product or service purchased online, and do not necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the merchant against whom you have complained can jointly select the dispute resolution body you wish to entrust with handling the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Partial invalidity, code of conduct

If any point of the GTC is legally incomplete or invalid, the other points of the contract remain in force and the provisions of the relevant laws shall apply in place of the invalid or faulty part.

The Seller does not have a code of conduct under the law prohibiting unfair commercial practices towards consumers.

Information on the operation of goods containing digital elements and on applicable technical protection measures

The availability of servers providing data displayed on the website is over 99.9% annually. Regular backups are made of the entire data content, so in case of a problem, the original data content can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with appropriately strong encryption, and hardware support built into the processor is used for their encoding.

Information on the essential characteristics of the Goods

Information on the essential characteristics of the Goods available for purchase on the website is provided in the descriptions accompanying each Good.

Correction of data entry errors - Responsibility for the accuracy of provided data

During the ordering process, you have the continuous opportunity to modify the data you have entered before finalising the order (by clicking the back button in the browser, the previous page opens, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the Goods will be invoiced and delivered based on the data you provide. We draw your attention to the fact that an incorrectly entered email address or the mailbox storage being full may result in the failure of the confirmation delivery and may prevent the conclusion of the contract. If the Buyer finalises their order and discovers an error in the provided data, they must initiate the modification of their order as soon as possible. The Buyer can notify the Seller of the modification of an incorrect order by sending an email from the email address provided during the order or by phone call.

Restriction related to purchase

The webshop serves only private individuals.

Use of the website

Selecting the Product

By clicking on the product categories on the website, you can select the desired product family and, within that, individual Goods. By clicking on each Good, you will find a photo, item number, description, and price of the Good. You must pay the price displayed on the website when purchasing.

Adding to Cart

After selecting the Product, you can add any number of Goods to your cart by clicking the "Add to Cart" button, without incurring any purchase or payment obligation, as adding to the cart does not constitute an offer.

We recommend that you place the Product in your cart even if you are unsure whether you wish to purchase it, as this will allow you to see at a glance which Products you have selected at that moment, and to view and compare them displayed on one screen. The contents of the Cart can be freely modified until the order is finalized – by pressing the "Finalize Order" button – specific Products can be removed from the cart, new Products can be added to the cart as desired, and the desired quantity can be changed.

If you place the selected Product in the Cart, a separate window will pop up with the text "The Product has been added to the cart". If you do not wish to select more Products, click on the "Proceed to cart" button! If you would like to view the selected Product again, or add another Product to the cart, click on the "Back to Product" button!

Viewing the Cart

During your use of the website, you can check the contents of your cart at any time by clicking on the "View Cart" icon at the top of the page. Here you have the option to remove selected Goods from the cart, or to change the quantity of the Goods. After pressing the "Update Cart" button, the system will display information corresponding to your changed data, including the price of the Goods placed in the cart.
If you do not wish to select and add further Goods to your cart, you can continue shopping by pressing the "Order" button.

Entering customer data

After pressing the "Order" button, the content of the cart will be displayed, along with the total purchase price payable by you if you purchase the selected Goods. In the "Shipping service" box, you must indicate whether you wish to pick up the ordered Goods in person (personal pickup) or request delivery. In case of delivery, the system will indicate the delivery fee, which you are obliged to pay upon ordering.

In the "User data" text box, you can enter your email address, and in the "Billing information" text box, you can enter your full name, address, and phone number. In the "Shipping information" text box, the system automatically stores the data provided in the "Billing information". If you request delivery to a different address, please uncheck the box. In the "Notes" text box, you can optionally provide additional information.

Order review

After filling out the text boxes above, you can continue the ordering process by clicking on the "Continue to next step" button, or delete/correct the data entered so far and return to the Cart contents by clicking on the "Cancel" button. By clicking on the "Continue to next step" button, you will arrive at the "Order Review" page. Here you can see a summary of the data you previously provided, including the contents of the Cart, your user, billing and shipping data, and the amount you have to pay (you cannot change this data here, only by clicking the "Back" button).

Finalizing the order (offer)

If you are satisfied that the contents of the cart match the Goods you wish to order and your data is correct, you can finalize your order by clicking the "Order" button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered the offeror.

By pressing the "Order" button, you expressly acknowledge that your offer must be considered made, and your statement – upon confirmation by the Seller according to these GTC – entails a payment obligation. The Seller is obliged to promptly confirm the receipt of your order to the Buyer electronically. If this confirmation does not reach the Buyer within the expected deadline, depending on the nature of the service, but no later than 48 hours from the sending of the Buyer's order, the Buyer is released from the offer's binding nature or contractual obligation.

Order processing, conclusion of contract

Orders are processed in two stages. You have the opportunity to place an order at any time. You will first receive an automatic acknowledgment of the order, which merely records the fact that your order has been received via the website, but this confirmation does not constitute acceptance of your offer. If you notice that the automatic confirmation email contains incorrect data (e.g., name, shipping address, phone number, etc.), you are obliged to inform us immediately by email, simultaneously providing the correct data. If you do not receive the automatic confirmation email within 24 hours of placing your order, please contact us, as it is possible that your order did not reach our system due to technical reasons.

After you send your offer, the Seller will confirm your offer via a second email. The contract is concluded when the confirmation email sent by the Seller becomes accessible to you in your email system (second confirmation, acceptance of the offer).

Payment methods

Cash payment

You have the option to pay the price of the Goods and the delivery fee in cash upon receipt of the Goods.

Bank card payment

You can pay quickly and securely by bank card in our webshop.

Stripe

It is possible to pay with Stripe payment solution in the webshop.

More information about Stripe in English can be found here.

PayPal

PayPal is available to customers in over 200 countries as an easy and secure
payment method.

PayPal has several advantages that make shopping easier and faster, while keeping your financial information secure:

One email, one password. That's all you need to pay or send money through PayPal. And your bank card can stay in your wallet.
You don't need to add money to your PayPal account to pay. It's enough to link your bank card to your PayPal account, and you only need to do this once, at the beginning.
PayPal is a globally recognized payment method, a guarantee of secure transactions, with which you can pay for Goods in 26 different currencies online.
Join PayPal and pay more easily in the webshop!

Methods of receipt, receipt fees

MPL courier service

Convenient and simple package collection option. You can pay by bank card or cash.

Delivery can be requested to your home address or even your workplace. National coverage.

Two delivery attempts for MPL Business package, included in the basic fee.

More info: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites

You are not charged any fee.

Delivery deadline

The general delivery deadline for orders is a maximum of 30 days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not fulfill within the additional deadline, the Buyer is entitled to withdraw from the contract.

Reservation of rights, retention of title

If you have previously ordered Goods but did not receive them during delivery (not including cases where you exercised your right of withdrawal), or if the Goods were returned to the seller with a "not sought" notice, the Seller will condition the fulfillment of the order on the advance payment of the purchase price and shipping costs.

The Seller may withhold the handover of the Goods until they are satisfied that the payment for the Goods has been successfully made using the electronic payment solution (including cases where, for Goods paid by bank transfer, the Buyer transfers the purchase price in the currency of their member state and the Seller does not receive the full amount of the purchase price and shipping fee due to currency exchange and bank commissions/fees). If the price of the Goods has not been fully paid, the Seller may request the Buyer to supplement the purchase price.

Sales abroad

The Seller does not differentiate between Buyers within Hungary and outside of Hungary but within the European Union when using the Website. Unless otherwise provided by these GTC, the Seller ensures the delivery/receipt of ordered Goods within Hungary.

The provisions of these GTC also apply to purchases made outside Hungary, with the understanding that for the purposes of this point and based on the provisions of the relevant regulation, a buyer is considered a consumer who is a citizen of a Member State, or has a place of residence in a Member State, or an undertaking that has an establishment in a Member State, and purchases goods or uses services exclusively for end-use within the European Union, or acts with such an intention. A consumer is a natural person who acts for purposes outside their trade, business, craft or profession.

The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.

The Seller is not obliged to comply with non-contractual requirements specified in the national law of the Buyer's Member State regarding the affected Goods, such as labeling or sector-specific requirements, or to inform the Buyer about these requirements.

Unless otherwise specified by the Seller, Hungarian VAT applies to all Goods.

The Buyer may exercise their legal enforcement options according to these GTC.

In case of using an electronic payment solution, payment is made in the currency specified by the Seller,

The Seller may withhold the delivery of the Goods until it is satisfied that the payment of the price of the Goods and the shipping fee has been successfully and fully completed using the electronic payment solution (including cases where, for Goods paid by bank transfer, the Buyer transfers the purchase price (shipping fee) in the currency of their member state and the Seller does not receive the full amount of the purchase price due to currency exchange, bank commissions, and fees). If the price of the Goods has not been fully paid, the Seller may request the Buyer to supplement the purchase price.

The Seller provides the same delivery options for non-Hungarian Buyers as for Hungarian Buyers for the purpose of delivering the Goods.

If the Buyer may request the delivery of the Goods to Hungary or any other European Union member state under the GTC, a non-Hungarian buyer may also request this by any of the delivery methods specified in the GTC.

If the Buyer may choose personal collection of the Goods from the Seller under the GTC, a non-Hungarian Buyer may also exercise this right.

Otherwise, the Buyer may request to arrange for the shipment of the Goods abroad at their own expense. Hungarian Buyers are not entitled to this right.

The Seller fulfills the order after the payment of the shipping fee, if the Buyer does not pay the shipping fee to the Seller, or does not arrange their own shipping by the agreed deadline, the Seller terminates the contract and refunds the pre-paid purchase price to the Buyer.

Consumer information

Information on the right of withdrawal for consumer buyers

According to Section 8:1 (1) point 3 of the Civil Code, only a natural person acting outside their profession, independent occupation, or business activity qualifies as a consumer, thus legal entities cannot exercise the right of withdrawal without justification!

The consumer is entitled to the right of withdrawal without justification according to Section 20 of Government Decree 45/2014 (II. 26.). The consumer may exercise their right of withdrawal

a) In the case of a contract for the sale of Goods

aa) of the Goods,

ab) in the case of the sale of several Goods, if the individual Goods are delivered at different times, of the last delivered Good,

within a period calculated from the day of receipt by the consumer or a third party designated by them, other than the carrier, which period is 14 calendar days.

The provisions of this point do not affect the consumer's right to exercise the right of withdrawal specified in this point also during the period between the day of concluding the contract and the day of receiving the Goods.

If the consumer made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer extending to the conclusion of the contract.

Declaration of withdrawal, exercising the consumer's right of withdrawal or termination

The consumer may exercise their right provided for in Section 20 of Government Decree 45/2014 (II. 26.) by means of an unambiguous declaration to that effect, or by using the declaration sample downloadable from the website.

Validity of consumer's withdrawal statement

The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends their declaration within the deadline.

In the case of withdrawal or termination in writing, it is sufficient to send the declaration of withdrawal or termination within the deadline.

The consumer bears the burden of proving that they have exercised their right of withdrawal in accordance with this provision.

The Seller shall confirm the consumer's declaration of withdrawal on an electronic medium upon its arrival.

Seller's obligations in case of consumer withdrawal

Seller's refund obligation

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration, including costs incurred in connection with the performance, such as shipping costs, within fourteen days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to additional costs incurred due to the choice of a mode of transport other than the least expensive usual mode of transport.

Method of Seller's refund obligation

In case of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the consumer's express consent, the Seller may also use another payment method for the refund, but the consumer shall not be charged any additional fees as a result. The Seller shall not be held responsible for any delay due to incorrect and/or inaccurate bank account number or postal address provided by the Consumer.

Additional costs

If the consumer explicitly chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to refund the additional costs arising from this. In such a case, our refund obligation exists up to the indicated general shipping rates.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or has unequivocally proven that they have sent them back; the earlier of the two dates shall be taken into account. We are unable to accept consignments sent cash on delivery or freight collect.

Consumer's obligations in case of withdrawal or termination

Return of Goods

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), they are obliged to return the Goods without delay, but no later than fourteen days from the date of communication of the withdrawal, or hand them over to the Seller or a person authorized by the Seller to receive the Goods. The return shall be deemed to have been made within the deadline if the consumer sends the Goods before the expiry of the deadline.

Bearing the direct costs of returning the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the consumer terminates a contract for the provision of services concluded off-premises or at a distance after the commencement of performance, they are obliged to pay the business a fee proportionate to the service performed up to the time of communication of the termination to the business. The amount to be paid proportionately by the consumer shall be determined on the basis of the total amount of consideration, including tax, stipulated in the contract. If the consumer proves that the total amount thus determined is excessively high, the proportionate amount shall be calculated on the basis of the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept Goods returned cash on delivery or freight collect.

Consumer liability for depreciation

The consumer is liable for depreciation resulting from use exceeding what is necessary to ascertain the nature, characteristics and functioning of the Goods.

If, according to the relevant legislation, the right of withdrawal cannot be exercised or can only be exercised under certain conditions, the Buyer is not entitled to use the product for trial purposes.

The right of withdrawal cannot be exercised in the following cases

The Seller explicitly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases specified in Section 29 (1) of Government Decree 45/2014 (II.26.):

after the complete performance of the service, however, if the contract creates a payment obligation for the consumer, this exception can only be invoked if the performance commenced with the consumer's express prior consent and acknowledgement by the consumer that they will lose their right of withdrawal once the business has completely performed the contract;
in respect of Goods or services the price or fee of which depends on fluctuations in the financial market beyond the control of the business, even within the period specified for exercising the right of withdrawal;
in the case of non-prefabricated Goods produced according to the consumer's instructions or at their express request, or Goods clearly custom-made for the consumer;
in respect of perishable Goods or Goods that retain their quality for a short period;
in respect of sealed Goods that cannot be returned after unpacking for health protection or hygiene reasons;
in respect of Goods which, by their nature, are inseparably mixed with other Goods after delivery;
in respect of alcoholic beverages the actual value of which depends on market fluctuations beyond the control of the business, and the price of which was agreed upon by the parties at the time of concluding the sales contract, but the performance of the contract takes place only after the thirtieth day following its conclusion;
in the case of a contract for work where the business visits the consumer at the consumer's express request for urgent repair or maintenance work;
in respect of the sale of a sealed audio or video recording, or a computer software copy, if the consumer has unsealed the packaging after delivery;
in respect of newspapers, periodicals and magazines, with the exception of subscription contracts;
in the case of contracts concluded at a public auction;
in the case of a contract for accommodation services, other than for residential purposes, transport, car rental, catering or services related to leisure activities, if a specific date or period of performance is stipulated in the contract;
in respect of digital content not provided on a tangible medium, if the Seller has commenced performance with the consumer's express prior consent and the consumer, at the same time as giving this consent, declared that they acknowledge that they will lose their right of withdrawal once performance has begun, and the business has sent a confirmation to the consumer.

Information on product warranty and warranty for conformity of goods in consumer contracts

This section of the Consumer Information was prepared pursuant to the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 of Government Decree 45/2014 (II.26.).

The Consumer Information applies exclusively to Buyers who are considered consumers; the rules applicable to non-consumer buyers are contained in a separate chapter.

Requirements for contractual performance in consumer contracts

General requirements for contractual performance in the case of goods sold under a consumer contract and goods containing digital elements

The Goods and the performance must comply with the requirements of Government Decree 373/2021 (VI.30.) at the time of performance.

For the performance to be considered contractual, the Goods forming the subject of the contract must

comply with the description, quantity, quality, type specified in the contract, and must have the functionality, compatibility, interoperability and other characteristics specified in the contract
be suitable for any purpose specified by the consumer, which the consumer made known to the Seller no later than at the time of concluding the contract, and which the Seller accepted
have all accessories and instructions for use specified in the contract - including installation instructions, setup instructions, and customer support - and
provide the updates specified in the contract.

For the performance to be considered contractual - furthermore - the Goods forming the subject of the contract must

be suitable for the purposes prescribed by law, technical standard or, in the absence of a technical standard, the applicable code of conduct for goods of the same type
have the quantity, quality, performance and other characteristics - especially in terms of functionality, compatibility, accessibility, continuity and safety - that are reasonably expected by the Consumer for goods of the same type, taking into account the public statements made by the Seller, its representative or other person involved in the sales chain regarding the specific properties of the Goods - especially in advertisements or labels
have the accessories and instructions reasonably expected by the consumer - including packaging and installation instructions - and
comply with the properties and description of the Goods presented as a sample, model or made available as a trial version by the business prior to concluding the contract.

The Goods do not have to comply with the above public statement if the Seller proves that

it was not aware of the public statement and should not have been aware of it
the public statement had already been corrected in an appropriate manner by the time of concluding the contract or
the public statement could not have influenced the entitled person's decision to conclude the contract.

Defective performance of a contract for the sale of goods

The Seller performs defectively if the defect of the goods results from improper installation, provided that

a) the installation is part of the sales contract and was carried out by the Seller or under the Seller's responsibility; or

b) the installation had to be carried out by the consumer, and the improper installation is the result of deficiencies in the installation instructions provided by the Seller - or, in the case of goods containing digital elements, by the provider of the digital content or digital service.

If, according to the sales contract, the goods are installed by the Seller or the installation is carried out under the Seller's responsibility, the performance shall be deemed completed by the Seller when the installation has been completed.

In the case of goods containing digital elements, if the sales contract provides for the continuous provision of digital content or a digital service for a specified period, the Seller is liable for defects in the digital content of the goods if the defect occurs or becomes identifiable within two years of the delivery of the goods in the case of continuous service for a period not exceeding two years; or occurs or becomes identifiable.

Requirements for contractual performance in the case of goods containing digital elements sold under a consumer contract

In the case of goods containing digital elements, the Seller must ensure that the consumer receives notifications of updates to the digital content of the goods or the digital service related thereto - including security updates - which are necessary to maintain the conformity of the goods, and must also ensure that the consumer receives them.

The Seller must make the update available if the sales contract

provides for a one-time provision of digital content or a digital service, then it is reasonably expected by the consumer based on the type and purpose of the goods and digital elements, as well as the individual circumstances and the nature of the contract; or
provides for the continuous provision of digital content for a specified period, then it must be provided for a period of two years from the delivery of the goods in the case of continuous service for a period not exceeding two years.

If the consumer does not install the provided updates within a reasonable period, the Seller is not liable for the defect of the goods if it results solely from the lack of application of the relevant update, provided that

a) the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and

b) the consumer's failure to install the update or the consumer's incorrect installation of the update is not attributable to deficiencies in the installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of concluding the contract, the consumer was specifically informed that a specific property of the goods differs from what is described here, and the consumer specifically and explicitly accepted this deviation at the time of concluding the sales contract.

Requirements for contractual performance in the case of the sale of digital content under a consumer contract

The Seller provides or supplies the digital content to the consumer. In the absence of a different agreement between the parties, the Seller shall provide the digital content to the consumer without undue delay after concluding the contract, in the latest version available at the time of concluding the contract.

The service shall be deemed performed if the digital content or any solution necessary for access to it or suitable for downloading it has been delivered to the consumer, or to a physical or virtual device selected by the consumer for this purpose.

The Seller must ensure that the consumer receives notifications of updates to the digital content - including security updates - which are necessary to maintain the conformity of the digital content or digital service, and that they receive them.

If the contract provides for the continuous provision of digital content for a specified period, the conformity of the digital content must be ensured throughout the entire duration of the contract.

If the consumer does not install the updates provided by the Seller within a reasonable period, the Seller is not liable for the defect of the service if it results solely from the lack of application of the relevant update, provided that

the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
the consumer's failure to install the update or the consumer's incorrect installation of the update is not attributable to deficiencies in the installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of concluding the contract, the consumer was specifically informed that a specific property of the digital content differs from the requirements defined here, and the consumer specifically and explicitly accepted this deviation at the time of concluding the contract.

The Seller performs defectively if the defect of the digital content service results from improper integration into the consumer's digital environment, provided that

the integration of the digital content was carried out by the Seller or under the Seller's responsibility; or
the digital content must be integrated by the consumer, and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.

If the contract provides for the continuous provision of digital content or a digital service for a specified period, the Seller is liable for defects in the digital content if the defect occurs or becomes identifiable within the period specified in the contract.

If the contract provides for a one-time service or a series of individual service acts, it shall be presumed, unless proven otherwise, that a defect identified by the consumer within one year of the date of performance already existed at the time of performance. However, the Seller does not perform defectively if it proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service, and the consumer was informed of this clearly and comprehensibly prior to concluding the contract.

The consumer shall cooperate with the Seller to enable the Seller to ascertain, by using the means technically available and requiring the least intervention for the consumer, that the cause of the defect is the consumer's digital environment. If the consumer fails to comply with this obligation to cooperate, after the Seller has clearly and understandably informed the consumer of this obligation before concluding the contract, the consumer shall bear the burden of proving that

the defect discovered within one year of performance already existed at the time of performance, or
the service affected by the defect discovered during the contractual period was not in conformity with the contract during the period of contractual performance of the service.

Warranty for defects

In what cases can you exercise your right to a warranty for defects?

In the event of defective performance by the Seller, you may assert a claim for warranty against the Seller in accordance with the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30.).

What rights do you have based on your claim for warranty for defects?

You may, at your option, exercise the following warranty claims for defects:

You may request a repair or replacement, unless fulfilling the claim you choose is impossible or would incur disproportionate additional costs for the Seller compared to fulfilling another claim. If you did not request, or could not request, a repair or replacement, you may demand a proportionate reduction of the consideration, or – as a last resort – withdraw from the contract.

You may switch from one chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or caused by the Seller.

In the case of a consumer contract, it shall be presumed, until proven otherwise, that any defect discovered within one year of the date of performance of the goods and goods containing digital elements already existed at the time of performance of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used goods, the warranty and guarantee rights are basically different from the general rules. In the case of used goods, there can also be talk of defective performance, but the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. Due to wear and tear, certain defects become more frequent, as a result of which it cannot be assumed that a used good can have the same quality as a newly purchased one. Based on this, the Buyer can only assert their warranty rights in respect of deficiencies that are beyond the defects resulting from use and have arisen independently of them. If the used good is defective and the Buyer, who is a consumer, was informed of this at the time of purchase, the Service Provider has no responsibility for the known defect.

The Seller may refuse to bring the goods into conformity if repair or replacement is impossible, or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the goods in their flawless state and the seriousness of the breach of contract.

The consumer is also entitled, in proportion to the seriousness of the breach of contract, to demand a proportionate reduction of the consideration or to terminate the sales contract if

the Seller has not carried out the repair or replacement, or has carried it out, but has not fulfilled, in whole or in part, the following conditions

the Seller must ensure the return of the replaced goods at its own expense
if the repair or replacement requires the removal of goods that have been installed in accordance with their nature and purpose - before the defect became apparent - then the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or bearing the costs of removal or installation.

it refused to bring the goods into conformity with the contract
a repeated defect of performance has occurred, even though the Seller attempted to bring the goods into conformity with the contract
the defect of performance is so serious that it justifies an immediate price reduction or immediate termination of the sales contract, or
the Seller has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that the business will not bring the goods into conformity within a reasonable time or without causing significant detriment to the consumer.

If the consumer wishes to terminate the sales contract due to defective performance, the burden of proving that the defect is minor shall rest with the Seller.

The Consumer is entitled to withhold all or part of the remaining purchase price - in proportion to the seriousness of the breach of contract - until the Seller fulfills its obligations relating to the conformity of the performance and the defective performance.

The general rule is that:

the Seller must ensure the return of the replaced goods at its own expense
if the repair or replacement requires the removal of goods that have been installed in accordance with their nature and purpose - before the defect became apparent - then the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or bearing the costs of removal or installation.

The reasonable time limit for carrying out the repair or replacement of the goods shall be calculated from the date on which the Consumer notified the defect to the business.

The consumer must make the goods available to the business for the purpose of repair or replacement.

The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the goods the Consumer would have received if the performance had been in conformity with the contract and the value of the goods actually received by the Consumer.

The Consumer's right to warranty for defects regarding the termination of a sales contract may be exercised by a legal declaration expressing the decision to terminate, addressed to the Seller.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract are met with respect to them, the Consumer may terminate the sales contract only with respect to the defective goods, but may also terminate it with respect to any other goods acquired with them, if it cannot reasonably be expected of the Consumer to retain only the goods conforming to the contract.

If the Consumer terminates the sales contract in whole or in respect of part of the goods supplied under the sales contract, then

the Consumer must return the affected goods to the Seller at the Seller's expense, and
the Seller must immediately refund the purchase price paid for the affected goods to the Consumer, as soon as the goods or proof of their return have been received.

Within what timeframe can you assert your warranty claim for defects?

You are obliged to report the defect immediately after its discovery. A defect reported within two months of its discovery shall be deemed to have been reported without delay. However, please note that you can no longer assert your warranty rights for defects beyond the two-year limitation period from the performance of the contract.

The part of the repair time during which the Buyer cannot use the Goods as intended shall not be included in the limitation period.

The limitation period for claims under the warranty for defects for the part of the Goods affected by replacement or repair shall restart. This rule shall also apply in the event that a new defect arises as a result of the repair.

If the subject of a contract between a consumer and a business is a used item, the parties may agree on a shorter limitation period; in this case, a limitation period shorter than one year cannot be validly stipulated.

Against whom can you assert your warranty claim for defects?

You may assert your warranty claim for defects against the Seller.

What other conditions are there for enforcing your warranty rights for defects?

Within one year of performance, there are no other conditions for asserting your warranty claim for defects beyond notifying the defect, if you prove that the goods were provided by the Seller. However, after one year from performance, you are obliged to prove that the defect you discovered already existed at the time of performance.

Product warranty

In what cases can you exercise your product warranty rights?

In case of a defect in a movable item (Goods), you may, at your option, assert a claim for warranty for defects or a product warranty claim.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may exclusively request the repair or replacement of the defective Goods.

In what cases are the Goods considered defective?

The goods are defective if they do not meet the quality requirements in force at the time of their placing on the market or if they do not possess the characteristics described by the manufacturer.

Within what timeframe can you assert your product warranty claim?

You may assert your product warranty claim within two years from the placing of the Goods on the market by the manufacturer. After this deadline, you lose this right.

Against whom and under what other conditions can you assert your product warranty claim?

You can exercise your product warranty claim exclusively against the manufacturer or distributor of the movable item. You must prove the defect of the Goods when asserting a product warranty claim.

In what cases is the manufacturer (distributor) exempt from its product warranty obligation?

The manufacturer (distributor) is exempted from its product warranty obligation only if it can prove that:

the Goods were not manufactured or placed on the market within the scope of its business activity, or
the defect was not discoverable according to the state of science and technology at the time of placing on the market, or
the defect of the Goods resulted from the application of a legal regulation or mandatory official prescription.

The manufacturer (distributor) only needs to prove one reason for exemption.

Please note that you cannot assert claims for warranty for defects and product warranty simultaneously and in parallel for the same defect. However, if your product warranty claim is successfully asserted, you may assert your warranty claim for defects relating to the replaced Goods or repaired part against the manufacturer.

Information on product liability, warranty for conformity for buyers who are not consumers

General rules for warranty rights for defects

A Buyer who is not a consumer may, at their option, exercise the following warranty claims for defects:

You may switch from one chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or caused by the Seller.

For buyers who are not consumers, the deadline for asserting a warranty claim for defects is 1 year, starting from the day of performance (delivery).

Product warranty and guarantee

Product warranty and mandatory guarantee only apply to buyers who are consumers.

If the Seller provides a voluntary guarantee for a specific Good, this will be indicated separately during the purchase of the Good.

If the manufacturer provides a manufacturer's guarantee for the Goods that extends to buyers who are not consumers, this can be asserted directly with the manufacturer.

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